One of the benefits of renting through Outdoorsy is the opportunity to review renters. This is valuable to ensure all owners have a good experience by properly assessing prospective booking requests. Here are a few key things to consider when reviewing a renter.
Owners and renters have 14 days after the rental period to submit a review. To access the review option, log in to your Outdoorsy dashboard and access the booking details for the associated reservation. The review option will be located at the top of the screen. From there, select a “star” rating for the other party, and add any additional comments regarding the overall experience. Once submitted, the star rating will display on the reviewed customers profile page.
How can I ensure that renters leave a review after their reservation?
Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to your business. Tell them you’re available for any questions they have on the road, and remind them when they return that they’ll be getting an email from Outdoorsy seeking reviews. Most important of all, thank them for choosing your rig. Gratitude goes a long way!
Responding to Renter Reviews
Owners can also reply to renter reviews in order to address or clarify any issues noted within a review. As an owner, you have to option to respond once to each customer review.
To respond to a review, click on “edit profile” in your dashboard menu and select “My Reviews.” From “My Reviews,” simply reply to any reviews you have by selecting “Respond to Reviews.” Responding is not required. But if you choose to reply, address all issues that need clarification as you only have one reply and won’t be able to edit a reply once published.