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What does the security deposit cover?

The security deposit covers any damage caused by the renter or renter’s party which is not covered by the Outdoorsy insurance program.

This includes but is not limited to:
> Cleaning or penalty fees as stated by the owner prior to rental (ie. dump fee, re-fueling costs or excessive cleaning time/cost)
> Interior damage, such as broken cabinets or interior scratches
> Awning damage if awning use was not authorized by the owner in the rental contract.
> Damage due to illegal activities of any kind
> Missing items that were provided at the beginning of the rental
> Towing and repairs, during the rental that are not covered by insurance or roadside assistance
> Excessive kilometers over the agreed upon KMs included in the rental
> Excessive generator hours over the agreed upon hourly usage

Based on feedback from the Outdoorsy community, we recently updated the process for collecting additional fees and filing a claim.

  1. The security deposit will auto-release if no claim is filed after 7 days. No action is needed by owner.
  2. If a claim is indicated within the 2-day time frame, the security deposit will be retained for 30 days instead of 7 days.
  3. If an owner wishes to release the deposit earlier, they can contact [email protected] or 1-877-723-7232 and Outdoorsy will release the funds.