We take the stress out of RV rental by offering 24/7 emergency roadside assistance and technical support for all rentals in the US and Canada. This means that you can travel worry-free because if anything happens, help is just a phone call away.
What do I do when I need roadside assistance with an Outdoorsy rental?
Simply call +1-877-978-7222 for assistance, and we will connect you to our network of 40,000+ roadside assistance providers. You should also contact the RV owner so they can help facilitate any needed repairs. Make sure you have the membership ID number ready, as well as your vehicle information and current location (including any mile marker, highway number, city, street, nearest intersection or landmark).
What’s included in roadside assistance coverage?
Outdoorsy roadside assistance is included with every Outdoorsy rental that has a purchased protection package. Roadside assistance covers the rented unit only for the days selected in the reservation. Services include:
24/7 Technical Support
Towing – towing of the rented RV to the nearest repair facility qualified to remedy the disabled vehicle’s mechanical problem. Simple winch out or extraction services required to tow the disabled vehicle are covered for one man, one truck, up to 100 feet off of a maintained road or in a commercial campground equipped for camping vehicles. (All costs for labor and parts are the responsibility of the renter or dealer/rental agency.)
Jump starts – a jump-start of the rental RV’s drained battery or tow to a repair facility. (The cost of any replacement battery and labor to install the battery is the responsibility of the renter or dealer/rental agency.)
Mobile tire assistance – changing of tires or towing of the RV to a repair facility. (Tire replacement itself is not covered.)
Locksmith and lockout service – delivery of locksmith services to the stranded RV and assistance in opening the vehicle and/or obtaining a replacement key. (Actual cost of key replacement and any parts and labor are the responsibility of the renter or dealer/rental agency.)
Delivery of fuel and emergency fluids – delivery of emergency fluids to the rented RV (except where prohibited by law). Emergency fluids include gasoline, oil, water, transmission fluid, power steering fluid and brake fluid, as necessary to remedy the disablement. (All costs for fluids and labor are the responsibility of the renter or dealer/rental agency.)
Mobile mechanic – dispatching and paying for the service call of a mobile mechanic to the site of a mechanically-disabled RV. (All costs for labor and parts are the responsibility of the renter or dealer/rental agency.)
24/7 RV Technical Support Hotline
Outdoorsy’s dispatch center features 24/7 technical assistance from ASE-certified technicians to assist with first level instructions and technical diagnosis with basic troubleshooting and common operational issues such as:
How to use retracting slide outs
How to use leveling jacks
How to connect a power supply
How to operate your RV appliances
Locating the nearest service facility
NOTE: While it is important to contact the RV owner, the renter is initially responsible for all charges related to on-site repairs, including but not limited to parts and labor costs. The renter will be responsible for any dispatch fee if the vehicle is at the renter’s residence or in storage. Mobile Mechanic benefits are only available if the unit is inoperable and cannot be moved due to mechanical breakdown. Issues related to malfunction of appliances, parts or systems solely related to the passenger cabin are not covered by Mobile Mechanic benefits.
Who provides Roadside Assistance?
We partner with Coach-Net to offer roadside assistance because that’s been their specialty since 1987. Coach-Net has a network of more than 40,000 licensed and insured roadside assistance providers who can help out 24/7.
How much does roadside assistance cost?
Roadside assistance is currently included in eligible bookings with a purchased Outdoorsy Protection Package at no additional charge.