Reviews

17 reviews

(4.9)

Joe S.

3October 2021

Great RV. Set up and initial instructions were fine.Unfortunately, there is a downside. If you choose to rent this RV, do yourselves a favor and pay the cleaning fee. Our wipedown of the RV missed a coffee drip in the fridge, and one of our kids microwaved something after cleaning and there was a blob on the turneytable thingy. For that we were charged half of the cleaning fee, for what was likely 30 seconds of work. Oh, and I forgot the packaged food I inadvertently left in one of the compartments, that would have had to been thrown away. I assume they were going to do a deep cleaning before the next renter due to the current post-covid expectations, so the 30 seconds is a conservative estimate.

Michelle & Stephen’s answer

Unfortunately yes, we did have to charge a cleaning fee. We try to keep our rates low by not charging a cleaning fee and do expect renters to return the RV in the same condition as received. We make this very clear in not only our listing, but also in conversation when going over camping details with each renter, as well as providing a very detailed check out instruction list left inside the camper of what we expect to avoid any confusion.We were lenient and decided to charge $75 of our normal $150 cleaning fee, making sure to provide them with pictures and a short explanation of why. Both sinks were left dirty, counters, stove top and table were not wiped down, fridge was not wiped out and had food left inside, microwave had grease and food stuck on the cooking plate, used coffee grounds were left in the coffee maker, coffee pot was left dirty and not washed out, crumbs left on the dining seat area, uno cards left under the table and either a large blood splat or chocolate on the wall. The bathroom soap dispenser did get broken as well (no big deal, didn't charge for it)Yes we do follow Covid guidelines and sanitize the entire RV from head to toe. (Walls and ceiling included) As you can imagine this takes a long time on top of mopping, vacuuming and deep cleaning after every stay. (Which is why we have so many great reviews on how impeccably clean our RV is, because yes we spend at least 4 hrs OCD cleaning... not including the time and money of washing all the bedding and towels at a laundromat)But I will let all 16 of our glowing 5 star reviews speak for itself. What we offer vs other Outdoorsy owners does not even compare. Fully stocked with everything you can think of and everything done for you mobile Airbnb" camping experience... with customer service our number one priority. We always go above and beyond and absolutely love hosting and spoiling our families who choose to book with us

Megan a.

5October 2021

Michelle & Stephen were great to work with; very patient with quite a bit back and forth as we coordinated our larger crew! Camper had a really great layout and we had a wonderful time!

Kristen D.

5September 2021

Anthony P.

5September 2021

Michelle made our first family camp trip amazing! The camper had all we needed. She was easy to contact and made the process easy.

Linda D.

5August 2021

This is a beautiful camper. The owners were amazing in keeping in contact with all the information. So many utensils, pots, pans, etc. etc. It's nice to have the option for them to provide bedding. My 3 grandkids loved the camper and are already talking about it for next year!

4 Photos submitted by Linda D

Ashley S.

5August 2021

Great first time experience! Michelle and Stephen were so easy and great to work with. The camper was clean and so homey and made our trip great. We don't own a camper so we would usually have camp in a cabin away from our friends but this allowed is to be right next to one another. And the welcome basket but such a sweet surprise. Thanks again guys!

Brenda

5July 2021

Michelle was absolutely wonderful to work with. The camper was immaculate and worked wonderfully for us.

1 Photo submitted by Brenda

Steve A.

5July 2021

Michelle and Stephen were great. Easy to work with and a really nice RV. They were always available to contact for questions, etc. Great vacation and family get together!

KEVIN V.

5July 2021

Great experience! The camper had all the things we could have wanted for the trip. This was our first rental and it could not have gone any smoother. The camper was ready when we arrived, nice and cool inside. Lots of supplies and even some food was provided. My daughter really loved the complimentary s'mores kit and the coffee provided got the day off to an energetic start. Plenty of room for two adults two teens and one child.

Lauren A.

5July 2021

Susan W.

5July 2021

this was our first time renting and it was amazing, our whole family had so much fun! it was completely stress free, they delivered and set up and picked up after, all we had to do was enjoy! Best family vacation

Susan W.

5July 2021

this was our first time and it was Amazing!! our family had so much fun and it was stress free, they delivered camper and had it all set up and ready to go for us to just enjoy!

Melissa M.

5June 2021

Heather A.

5October 2020

Very clean, all the amenities you need to have a great experience

3 Photos submitted by Heather A

Whitney T.

5October 2020

Very detail oriented, well stocked, very clean

Jordan C.

5October 2020

Our experience with Michelle was great! The camper was all set up and ready to go upon our arrival. It was very clean and stocked with all kinds of essentials that one might need or easily forget. She even left a treat for our pup! She was very easy to communicate with and was just a message away throughout the trip to answer any questions. We would definitely recommend her and hope to rent from them again in the future!