3
Outdoorsy memberHost since June 2021
Communication
583% response rateTypically responds in less than 6 hours
About Novella Marvel
We love the outdoors!
3
Outdoorsy memberHost since June 2021
Communication
583% response rateTypically responds in less than 6 hours
Memories made on trips with Novella Marvel's RVs
Jon D.
5July 2024
Excellent vacation and this experience with the trailer and how it was all set up for us was amazing.
Andrew P.
1August 2023
The water system did not work. Hot showers and flush-toilets are 50% of the reason people use campers. Also, the generator didn’t have the correct 240v connection to enable the use of the outlets, fans, or air conditioning. Also, the bathroom 12v fan did not work. Imagine having a toilet that I had to flush by pouring in water and no way to ventilate the space. Unacceptable. Am pursuing a refund.
Novella’s answer
Andrew text us at 9:01pm via the Outdoorsy app, I replied at 9:07pm and asked him to call my husband to troubleshoot the issue of the water. He didn't respond, and we didn't hear back from him until 2 days later when he returned the unit. He then told us that he had trouble with the generator; we realized that he had been given the incorrect adaptor and refunded his money for the generator and fuel he bought. However, had he called us, we would have been able to troubleshoot both issues and resolve them, but he didn't reply to us or let us know there were any issues until he returned the camper to us.
Ben S.
5September 2021
Killer trip! Very nice RV and Owners. They delivered and set it up for us and everything worked great. Nice, new, clean, and comfortable for our camping trip!
