Miri was a great host, she was very prompt on communications, she called to make sure that everything was ok and we were set up ok. She really cared about the experience we had. The check in and out were very thorough, so be sure to plan time for them. Very flexible on pick up and drop off. The rv was great. It drove well, was great up hills and is one of the quietest ones we have rented. It had everything we needed in it. It's very spacious when the slides are open, there was tons of space and the two bathrooms were very handy.