The whole experience was great! Mike worked with us to find a delivery time, and then met us to choose a spot and set up the RV. He then explained how everything worked before leaving. The RV itself was perfect - immaculately clean, and exactly as described in the photos. It worked well for our group, too, we were two couples, and one daughter. One couple slept on the queen bed, the other couple and their daughter shared the bunk bed/room. There is loads on space in the main area around the dinette and sofa once the side is extended. I'd highly recommend Mike and this RV. We will certainly use him again if we are camping in the area again.