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About Mackenzie Andersen

Hello! We are the Andersen Family. We love getting to spend time in the outdoors with our two girls and our bulldog Coconut. Spending time with our family is our greatest joy and we love being able to share our love of camping and exploring with others. We have been RVing for many years and enjoy the comfort and freedom it provides for trips. We hope you create beautiful memories on your adventures!

4.6
Outdoorsy memberHost since October 2022

Communication
4.63

95% response rateTypically responds within an hour

Memories made on trips with Mackenzie Andersen's RVs


Carey B.

1December 2023

This was the worst RV we have ever rented.. Nothing worked. Complete house Battery failure, water failure nothing worked as promised or advertised.. We Had to rent hotel rooms. It was nothing more than a big rental car.
When we returned it. We were promised a refund by the husband of Mackenzie.. After a refund agreement was reached and confirmed with Outdoorsy. Mackenzie called us later and told us they would not honor the agreed upon refund. It is sad and criminal that they are allowed to get away with this.. ! We will never rent thru Outdoorsy again. as we have no recourse other than to sue" these folks from out of state.

Mackenzie’s answer

Hi Carey!
As you know, we reached out to you immediately when you encountered the problem with the battery and you refused our offer of a video chat, or even my husband’s offer to make the hours-long drive out to help you. We tried to contact you many times during the trip to discover what was wrong but you chose not to respond. We even messaged and called you about using the Outdoorsy 24/7 support or included roadside assistance, whose help you declined. When you returned a day early, we refunded you for that day, and didn't even charge for the propane/fuel fill. My husband inspected the RV when it was returned and found all systems functional, like he demonstrated to you, and you signed off on at the beginning of the trip. Outdoorsy and us both explained that we could not refund you for the full amount of your trip after using it for 3 weeks. (Surprisingly, not even after you belittled and made fun of the support member for their race and ethnicity.) I wish you luck on your future endeavors and hope you ask for the help you need, or if something is actually wrong, you can get it resolved before threatening and demanding a full refund after the fact.

Christopher P.

5November 2023

Great first RV experience. Ty was very kind a accommodating. He was also very responsive whenever I had questions. Beautiful RV inside and out. Really enjoyed!!

Phil M.

5October 2023

Everything about our 1st experience RVing was awesome!!! We can’t say enough about our experience. I loved, loved, loved meeting your family and we will definitely rent from them again. Thank you for the extra mile you went to make everything great.

Lou A.

5October 2023

Thank you for your beautiful rental! My wife and I had a wonderful time at Jordan Lake. Perfect camper for our trip! Very easy to drive rv and the hosts were very helpful! Thank you Mackensie and Ty. Best Lou

2 Photos submitted by Lou A.

Andrew H.

5October 2023

Mackenzie's RV was perfect for our getaway! Communication was always prompt, the RV was just as previewed, and pickup/return was a breeze. The bag of 'Smores was an awesome touch! Many thanks for providing a seamless experience - 5 Stars, start to finish!

Mackenzie’s answer

You guys were great! Thanks for everything, and hope to work with you again.

Edwin W.

5August 2023

We loved the RV and it made our trip wonderful. Easy to drive and very comfortable. Very responsive and a great overview when we picked up the RV. Thank you!

Dustin R.

5July 2023

I rented this for a couple days. I have a family of 4. Everything is as listed. Ty is very patient, understanding, & communicative!! He explained everything very well and kept in touch with me for the questions I had while I rented it. Ty and McKenzie are great people. I definitely recommend this rental to anyone. This was my first time and It was fantastic. When we decide to do this again. I will be renting this!!!!

Mackenzie’s answer

Thank you so much! We loved meeting you and can’t wait to see you again.

Kristian K.

5June 2023

We just loved this RV. The family who rented it to us was just great😊- THANK YOU!
/Kristian from NC

Mackenzie’s answer

We are so glad we got to meet you and your awesome family! Thanks for everything. 😊

1 Photo submitted by Kristian K.

Nikolas S.

5June 2023

Mackenzie and Ty were great to work with from booking to return. The RV was amazing and exactly as described. Everything was in working order and easy to use. Ty’s explanation of how to operate everything was very clear and made for a seamless trip! We’d definitely rent this unit again. Don’t hesitate to book!