Kailee rented our RV. A few days before the departure date, Kailee wanted us to refund her for the first 3 days because of the hurricane. We offered her a credit that she could use for a free weekend getaway in the future. She declined. We delivered the RV to Kailee's home for free on the scheduled day. Kailee was not present for the walk through because she had a newborn. So we did the walk through with her husband Michael. They let the RV sit in front of their home for 2 days before leaving on their trip. 2 days that could have been used for another adventure. They left the RV fridge on for these 2 days completely draining 2 house batteries. I get a call from Michael 2 days later wondering why the fridge isnt working. Obviously Michael was not paying attention during my walkthrough. But signed off on everything. I told them the house batteries will charge back up while driving to their campsite. They get to their campsite and Michael hooks the water hose to the black tank sanitation flush inlet. Filling up the black tank and over flowing the toilet into the RV. Michael forgot what I told him, which was to hook the water to the city water connection which is clearly marked. I get a call from Michael wondering what is happening. I told him to turn off the water right away. As we were trouble shooting, I found out not only did Michael hook up the water hose to the wrong inlet, but he opened the black & grey valves before hooking up the dump hose. I always tell all my renters, if they forget something I showed them or a certain sequence to give me a call and I will walk you through it. Then a week later, Kailee gets a flat on the rear inside tire. There are 2 tires on each side called a dually. She calls me at 3:42p to let me know. We tell her that it is ok for her to drive to the closest tire shop. Just drive slow and keep your hazards on. They insist on waiting for Outdoorsy roadside assistance. Michael ends up waiting for 8 hours while Kailee and the newborn go to a hotel. Outdoorsy roadside assistance charges them $1050.00. If they listened to me, they would have made it to a tire shop before it closed and paid between $400- $500. And been back on the road to Vegas by 6p. This is a brand new 23 RV with 17,000 miles on the tires. So now Kailee wants a full refund because Michael cant follow instructions.