7 reviews
(4.7)Daniel W.
3September 2025
Overall, Mr. Brandon McClure was pretty organized. We worked out a pickup time that fit both of our schedules. He did go over the vehicle and the pre-trip checklist. For the most part the trip was easy. We ran into a small challenge the first night as the pop-out was not working. We reviewed the instructions and followed them closely, but the motor never made a sound. After conferring with the tech support, we agreed to check the fuse box the following morning. I did send Brandon a text, but it was late the evening and I didn't expect a response to the following day. But the time he responded, we had managed to find the fuse box in the back bedroom. A red light was illuminated where the fifth fuse was missing. After looking through several drawers, we located spare fuses and installed the correct wattage for the outlet. That fixed the problem. The only others pertained to underinflated rear left tires, which we tried to fix, but we could not located the tool for removing the hub cap to access the tire stem. The final issue had to do with some damage to the outter ladder. We noticed while on the way back at a rest area where we used the designated waste facility to discharge the black and grey tanks, that the right handle of the ladder (connected to the roof) was loose. I climbed up to see what had occurred. It had become separated from the bolt holding it to the roof. I tried to secure it, but the handle (top portion) fell off on the freeway I 79 on the way home from seeing Zach Bryan in Huntington, WV. We took a picture and submitted a note through the app as required. Then I called Mr. McClue the next day. I explained how I discovered the problem. He said it was a comestic issue, but I was concerned as we hadn't backed into anything and didn't remember having something hit our roof. We tried to maintain the 12 foot clearance, but we did go under a tunnel that was unsigned. It may been below 12 feet, but we didn't hear anything. We said we would work with him on replacing it. Then he proceeded to make a bunch of absurd claims in the text messages and filed a claim on our deposit rather than going through the insurance process. We never inspected the ladder prior to taking out the vehicle. He says we are trying to be evasive, but we explained the entire trip. His vehicle has a GPS, so that's not something we can conceal. He didn't like the suggestions about the other issues. Overall, the vehicle drove well. It was pretty clean. The kitchen could be better organized. He could also just be better by following up with a call. We called on Monday at around midday after returning the vehicle to the designated drop-off location, but he was out at a social engagement. He then told Outdoorsy we were 6 to 10 hours late in returning the vehicle, when he knew when we picked it up on Friday at 4:30 on August 29 we would be back Sunday evening, as it is a long drive from Hungtington, WV to Frederick, MD. He even said it was fine to leave at the pickup location, and he would collect it later on Monday. I would say he could much easier to deal with. Sometimes minor accidents happen that aren't even intended or noticed. Ever get a crack in your windshield from an object in the road? No need to be rude to customers and treat them like jerks.
Maryann S.
5July 2025
Donnie L.
5May 2025
RV was great slide out made for much more room. Brandon was easy to deal with. great communication. I will be renting for more trips
Philip W.
5December 2024
Jake G.
5September 2024
Outdoorsy
0August 2024
The Host canceled the booking 2 days before departure. This is an automated posting.
Michael B.
5July 2024
There were a few minor issues, but Brandon was great in resolving them. Would rent from him again