The Ride RV

29 reviews

(4.4)

Chelsea L.

5October 2024

Had a lovely camping experience thanks to The Ride!

Bill H.

4October 2024

Very good communication throughout even though we had an issue with the leveling jacks, but they did what they could to make things right which was much appreciated. RV was solid otherwise. Impressed by the bathroom size, water pressure, and hot water.

Brian K.

5October 2024

Had a great time renting this. Rick was super helpful when we picked it up. All my subsequent questions were answered quickly by them via the app. Super easy to work with. I would recommend and rent again. Thanks!

Bhavnesh P.

5October 2024

Pedro P.

5October 2024

Cyrus N.

5September 2024

All great, get the walk through.

Daniel O.

5September 2024

Awesome stay at Circuit of the Americas, great camper to use as a base for WEC Lone Star LeMans.

Frank D.

4August 2024

We rented the Thor Scope 18A. Both the pickup and drop-off (contactless) from the host (The Ride RV in Austin) was very smooth. Great communication and instructions. My wife and I and our dog went on a 6,000+ mile journey from Texas to the Grand Canyon; Santa Barbara; Bend, OR; Tacoma, WA; Coeur d'Alene, ID; White Fish, MT; Red Lodge, MT; Steamboat Springs, CO; Las Vegas, NM and back home to the Austin area. We found the van to be a little too small for the "3" of us. The bed in the back is too small for 2 people (and only supports 300 lbs?) so I had to sleep in the pop-up for the 30 day trip. Never again. At 73 yrs old, it was a little precarious going up and down the ladder each night/morning. That isn't the fault of either Outdoorsy or our host. It just wasn't the ideal floorplan for our needs. That said, practically everything else in the van worked flawlessly and our trip was really memorable. The only issue we had was with the BMPRO Touch Screen Control system. A couple of times it displayed what looked like a normal desktop computer screen (complete with a variety of app icons) and we had difficulty getting back to the BMPRO main screen. Once we did, all functions worked as expected (lights, awning, water pump, tank status, etc.). Thank you! We are already thinking about our next adventure!

2 Photos submitted by Frank D.

Flavio S.

5July 2024

Very good!

Nikhil M.

2June 2024

I'm still quite frustrated with my experience so I'll keep this review factual to keep it as unbiased as possible.The day of the walkthrough, we were told this unit's auto-leveling system wasn't functioning. Then it started beeping and wouldn't stop, and we had a minor delay while they disconnected it entirely. The representative insisted it wasn't a big deal, and the only issue we would face is being able to use every bit of the water stored if it wasn't level. We asked about whether it would impact anything like drainage and were assured it wouldn't be a problem. This inaccurate miscommunication is basically what completely ruined our trip.When we got to the festival, the grounds we got had a slight incline forward. No big deal we thought, we can just keep topping off the fresh water because that's what we were told would be affected. We first tried the shower and realized the water was always pooling to one side and refusing to drain until we were ankle deep. We contacted them and asked them what we could do. It was only now that we were told that the leveling would impact how the shower drains and we would have to put some blocks under our wheels to level it out. Information that would have been helpful before we were now surrounded by other festival goers without a lot of room to maneuver. What added to the frustration, was that we were told that we could have been offered a different unit and this never happened.Given we didn't intend to sit ankle deep in dirty water while showering, we unfortunately had to use the paid showers on site. After doing this for a few days, we decided to bite the bullet and just deal with the water pooling at our feet for the convenience of being able to shower in the RV. That's when we noticed the heater wasn't functioning. Later during a phone walk through with them, it turned out the propane was turned off. It still wouldn't work. Then it turned out the switch for the heater was physically taped shut, and that fixed the issue.I don't mind overlooking the heater switch being taped shut (which should have been caught in any pre-delivery inspection ideally) but the communication around the impact of leveling was completely inaccurate at the time we took delivery of the unit. It was only after the fact when we were talking about these issues that they said the leveling could impact multiple aspects, and we should have been offered another unit.As helpful as they tried to be after things went wrong, it couldn't do much to improve our experience. Our negative experience all boils down to a critical function not working, and communication about that issue being poor at the time of delivery. That's reflected in my rating for communication and mechanical. We also weren't able to use the RV for the shower (and for a part of our trip the restroom too) so that reflects our 2-star rating in terms of "value".

John W.

5June 2024

Great experience from start to finish. The pre-rental walkthrough was extremely helpful and the company made themselves available if we needed anything. As newbies this was a great intro into RV’ing.

1 Photo submitted by John W.

Stacy B.

5June 2024

We had a great experience with the Ride RV! Justin was very easy to work with and answered all of our questions. We rented the RV from May 18th to June 9th and made wonderful memories with our family of 4! Everything worked great and we had no issues from booking to return! Thank you Justin and all the staff at the Ride RV!

Eric H.

2June 2024

Cara R.

1June 2024

Tl;dr - A/C will not work in Texas heat for an overnight, RIDE RV will just blame you even when you do it the right way, buy the walk through for $50 since there is zero documentation in the van or in the document they give you with the wrong contact info on itI rented this van for a long weekend in Texas in May, and asked specifically about a/c because I needed it for a medical condition. I was unable to reach them through the phone number, Whatsapp or email (listed on their trip documentation). So two days prior to the trip, I thought maybe I had been scammed. Finally got through to someone by calling where the vans are located (RV storage place) and they gave the new person my information. He said the a/c would work all weekend.The issue: the a/c does not work for longer than 30min-4 hours at a time if it is above 85-90 degrees. It freezes. The first night that was my fault, I was asking too much by setting it at 73 when it was 104 in the van. My RV friends corrected that the next day. I left it off all day and stayed outside. The next night the van said it was 89 and I had it set at 84-86. It kicked off every 30 min. Eventually I put on a fan instead. Worked for a few hours then it also kicked off, even though that was the only thing running. I left the campout early that next day because there was no way even get a cross breeze, the windows have no screens, so I was going to go another night without any sleep.

Clinton C.

5June 2024

It was a great trip. They were very nice to rent from!

3 Photos submitted by Clinton C.

Susan Z.

5May 2024

Racheal and Roy were both a joy! The heat of Memorial Day weekend was no joke and the AC and generator kept up so we were comfortable! I took one of the bunks- hello memory foam bed. Other than a few hiccups (like our tow hitch being locked on and needing to be cut off - Roy to the rescue!) things went smoothly and we had a great holiday weekend. Communication was top notch and I really enjoyed chatting with them as well.