Reviews

43 reviews

(4.8)

Hugo O.

4.5October 2024

Hi there! We enjoyed our experience exploring the area of San Francisco to Yosemite National Park with the Medium Van from Wandervans. I chatted a few time back and forth with Tommy who was really helpful and great to deal with. We arrived by plain so we didn't have any camping goods with us. We added the bedding kit, shower kit (which works great for showering outside), portable toilet, and a stove. The only reason why I gave 4.5 / 5 is because the stove was hard to make it work properly, but the team from Wandervans apologies and accommodate for that. I want to say that the bed mattress is really good. We found ourselves sleeping for 9+ hours. The Ford Transit is really cheap on gas and easy to drive which is great. I highly recommend Wandervans for your next trip and I would do so if I'm planning to get back to California. Cheers!

Michael F.

5September 2024

Exceptional customer service. Van performed perfectly, and though Burning Man upcharge was high it was worth it. Already reserved for 2025!

Wandervans’s answer

Thank you Michael, we appreciate your business a TON and plan on taking good care of your needs next year!

Sarah F.

5August 2024

My family of 5 had a great experience traveling around Northern California for a week with Wandervans. They made the reservation process super easy and were available with any questions we had. The add-ons were great and super helpful for us coming from out of state. The large van was the perfect size with 3 kids – big enough for us to fit comfortably yet smaller than a traditional RV to allow us more ease while traveling. I would defiantly use them again in the future and many friends have reached out to me about how great our trip looked.

Wandervans’s answer

Thank you so much for your kind review! We would be happy to host you and your family any time!

Matthew C.

5July 2024

Great support, answering questions and communicating through the process was great. The fully stocked kitchen kit and bug screen on the side door were great new additions from previous years renting from Wandervans.

Shannon S.

5July 2024

Karl G.

1June 2024

The van was in need of repair and near end of life. It smelled a bit swampy inside when I picked it up. The next day as I was loading it I realized the side door had damage and was hard to open and close, both the handle sticks and the door doesn't slide smoothly. The key fob buttons to unlock or lock the doors remotely did not work. Perhaps just needed a battery replacement in the key, but made it a pain to lock and unlock each door manually because the vans lock/unlock buttons also did not work reliably. Lastly, we paid extra to get the van with a fan and heater unit so out 11 month old baby could nap in there during the day and not get too cold sleeping there at night. The unit broke on the second day - just wouldn't turn on after we had it working the day before! The van was fully powered, plugged into an outlet, but still the fan (and heater) would not operate again for the rest of the trip. The baby did not nap well in the hot van, which made the trip less fun for me and my wife. This van needs to be retired. Customer service leading up to the trip was great.

Wandervans’s answer

Hi Karl!
It sounds like you had a bad experience during your travels.Key FOB: The battery had died on your key FOB during the trip or right before your pick up. If we had known we would have provided the spare. We were not informed during pick up when we gave you the key, which leads me to think the battery died during your trip. This is a huge inconvenience to you and I apologize, I only recommend letting us know next time so we can take care of it immediately! The vans interior button locks work perfectly, I think that you were confused by their function (need to press unlock twice to unlock all doors).Heater: This is not true. The listing CLEARLY states that it does not have a furnace heater and that a portable one can be provided upon request. Unfortunately you did not reserve a Wandervans heated van. In regards to the fan, we checked it prior and immediately after and it worked both times. My thought is that you guys didn't turn on the breaker (Which is indicated in our laminated quick guides). A simple phone call and we would have loved to help you out.

I L.

5May 2024

Evonne B.

5May 2024

We had a great time!

Tom F.

5May 2024

Great hosts! Van is a great value :) Tess and Isaiah were so helpful

Shelley P.

5May 2024

Staff was very friendly and helpful. Van was so easy to drive and use. Everything was in good condition and worked well. Had a great time!

Stephen A.

5April 2024

Outstanding service and communication. The van was fully equipped and well stocked; it drove well and was comfortable for 5K miles from CA to TX and back for the 2024 eclipse. We had a great experience. Thanks so much!

Gregory W.

5February 2024

Had an enjoyable week long trip visiting national parks in California.

Joanne S.

3.5December 2023

Overall good. Still waiting for the $1,000 to be credited back to the AMEX.

Tom F.

5November 2023

Mick T.

4August 2023

It was a great experience, driving up and down the coast of California, Oregon and Washington. We loved the freedom, the van drove great and all. It's basic in its set-up, not the 'van-life' charm, but it was exactly what we wanted and amazing for a few weeks on the road. And well organized. Wandervans are nice in the contact, and will be there for you throughout the process.

2 Photos submitted by Mick T.

Stefan S.

4.5August 2023