if black and gray tanks are not returned empty
I give the owners 5 stars; they were kind, responsive, and pleasant to interact with at both pick-up and drop-off. The only trouble we had with their RV was with extremely unpleasant odors from both the black and gray tanks, hence the 3 stars for Cleanliness. Hopefully these issues are resolved for the next renters! The RV shows its age in a few minor ways: a couple drawers would not stay closed while traveling, for example. But overall we had a good trip in this RV and would recommend it for other families.
Tony and family were very pleasant to work with. Great communication!