Troy was great to work with! Very responsive to communications and was very accommodating to my schedule for pickup and dropoff. He also gave great instructions on setting everything up and how to use everything. The rv itself was great. Drove well (side and backup cameras to help ease your mind when driving such a large rv). The rv was very clean and had most kitchen gadgets you would need and extra bedding. I have slept on some extremely uncomfortable camper mattresses over the years, and I have to say this one is probably the MOST COMFORTABLE camper mattress I've ever slept on. We did not use the water because where we were camping didn't have hookups, but Troy did fill the tank for us just in case we ended up wanting to use the water, which was very kind of him. Overall, it was a great experience and I would definitely rent Troy's rv again.