This was my first RV rental, and the process went smoothly. The RV was nice, clean and easy to operate. Lucas provides an instructional video. He also responds to messages through Outdoorsy promptly.

I was hoping to meet the host but 2 days before my trip he said he wouldn't be there. There was no service whenever I got to the RVs destination so I did a quick walk around and thru and the only damage I saw were scratches on passenger seat behind, I took a picture of it an proceeded. Whenever we got to Sara's campground in Erie PA. We hooked up to everything ( water, cable electric.) when I was inside RV by sink near middle of RV I smelled smoke an turned around. Here behind the TV on top bunk above driving area is a house multiple outlet set that had black smoke on it an had a 2 foot flame!! I immediately told the campground worker to turn off power from the hookup! While this was happening I grabbed a small hand towel an grabbed the two phone chargers the host had jammed together that were on fire 🔥 , an thru them out the RV to prevent an RV fire!! I have two burns on my hand an as a result I could go swimming in the lake that I paid a lotta money to swim in. There was no hot water , I tried turning propane on plus turning on the hot water/ propane button left on for an hour, still no hot water, the doors hinge was broken an never repainted, these are the more severe problems there were also many more. To make this trip a nightmare!! The host would not open door to interact with me about my RV experience so I'm guessing probably expected I bad journey B4 I ever picked up RV. Worst vacation ever!!

Wonderful trip, no issues with the RV and very responsive and helpful hosts!

Luke was Awesome Great communication and easy to deal with

Holly was great at communication and very flexible! Highly recommendb