2020 Imagine - Sleeps 6! 50 inch TV! Theater Seats! 7 & 14 Day Discounts

Thanks, Taylor! So happy we were able to help. It was truly a pleasure meeting you and the pups, and hope you'll keep in touch. Be well!!

Thanks so much Mike! Happy that you enjoyed & hope we see you next season!!

Facts:
- I did NOT charge your security deposit for waste tanks being full, as I confirmed you returned the RV with tanks emptied (I took RV to local dump station on my way to deliver to next renter - nothing came out when I opened the valve).
- I had a certified RV tech inspect the RV Tuesday 8/10 (2 days after your return). There was no electrical issue - you had somehow tripped the GFI breaker on the outlet in the bathroom. There was no 'live electricity' outside of the RV wiring.
- I have video evidence that the left rear brake / turn signal light is functioning correctly (I plugged the RV into MY tow vehicle after you returned the RV). The issue was with YOUR TOW VEHICLE. I submitted this date/time stamped video evidence of the functioning light to Outdoorsy Customer Support on Monday 8/9 at 1:55pm EDT after having spoken with Riley @ Outdoorsy Customer Support.
- You did NOT send Google Maps info to me - I don't believe the Outdoorsy platform allows that and WE ONLY COMMUNICATED VIA OUTDOORSY PERSISTENT CHAT- Outdoorsy Customer Support has full access to the persistent chat (Outdoorsy website and Outdoorsy mobile app) and there is NO reference to your GPS/Google Maps location in ANY of your communications.
- I addressed my concerns / security deposit charges with YOU, Kelly, because YOU are the renter - the rental agreement is in YOUR name.
The following is the written summary of events I provided to Outdoorsy Customer Support (via email 1:55pm EDT) on Monday 8/9/2021:
Hello Outdoorsy Support Team – I had an online chat this morning with Riley, who advised me to send email w/ my supporting documentation re: poor experience w/ renter for most recent booking – Booking ID 3286710.

- Renter was 3.5hrs late picking up RV on 7/31/2021
o Renter contacted owner ~6am 7/31 to confirm 3pm pickup time
o Renter contacted owner 2:50pm 7/31 to advise "running a little late – be there by 6pm"
o Renter (Don) arrived 6:30 pm
- Renter was 4.5 hrs late returning RV on 8/7/2021
o Renter contacted owner 9:37am 8/7/2021 to advise ‘ we will be there closer to 1pm - pulled over due to rear light not working’
o Renter contacted owner 1:17pm to advise ‘traffic keeps coming and we are delayed’
o Owner replied 1:20 pm requesting ETA, renter advised “Don will send it. 3pm.”
o Renter arrived to return RV at 3:36pm
- Remote control for bedroom TV missing at return 8/7/2021 - PHOTOS @ PICKUP PROVE THAT THE REMOTE CONTROL WAS IN THE DRAWER IN THE BEDROOM.
- Renter advised that bedroom TV had ‘fallen off the wall’ in transit – expressed concern that the RV dealer was not thorough when mounting the TV
o Owner will address w/ RV dealer – will not charge renter’s security deposit for this item at this time but may later request compensation from renter if it’s determined that renter in any way misused / mishandled tv mount resulting in malfunction.
- Trash not emptied at return 8/7/2021 – see photo uploaded via Outdoorsy app (I did not charge renter's security deposit for this item).
- Fireworks, prescription medication, file folder, video game components, headphones left in bedroom drawers / closets***** -- see photo(s) uploaded via Outdoorsy app
o Owner found these items prior to renter departing from RV return & advised renter to immediately remove all personal belongings
o Fireworks are illegal in the Commonwealth of Massachusetts and should NOT have been transported in my RV at any time!

**** Rear brake/turn signal light issue******
- Left rear brake/turn signal light did not function when connected to renter’s tow vehicle (2021 GMC Sierra 3500) at pickup 7/31/2021
o Renter arrived 3.5hrs late to pickup RV (thus past business hrs) & when we discovered light was not functioning, renter agreed to take RV ‘as-is’, as owner unable to get an RV technician to investigate after business hours (on a Saturday). Owner suggested that issue was likely with Renter’s tow vehicle as owner had tested all lights / signals at 11am Sat 7/31 w/ owner’s tow vehicle (2017 Ford F150) and found all lights / signals to be functioning correctly
o Owner tested all lights / signals after RV was returned 8/7 using owner’s tow vehicle and found all lights / signals to be functioning correctly. See attached videos (date/time stamped) to document lights / signals functioning correctly (4:40pm – 4:50pm 8/7/2021). This points to the issue having been with renter’s tow vehicle.

****Electrical issue/concerns*****
- At RV return, renter complained of interior light flickering and of (Don) receiving a ‘shock’ when attempting to operate the switch for rear stabilizer jacks.
o Owner is not aware of any issues / has had zero complaints about electrical issues in the RV from other renters. Owner has no information re: electrical setup / potential electrical issues at renter’s camp site(s).

During RV return, renter (Kelly) began raising concerns w/ ‘electrical issues’ only once I expressed concern w/ renter’s (poor / lack of) communication, late pickup, late return. She stated that she would likely leave a negative review on Outdoorsy, at which point I advised that she should take whatever actions she deemed appropriate and that I will respond accordingly via the Outdoorsy platform.

Outdoorsy Team - I ask that you please confirm receipt of this email & attached evidence and agree to share w/ renter when & if required. I plan to advise renter that I have submitted video evidence of functioning rear brake/turn signal lights as well as documentation of my poor experience, so I expect the renter may contact you with a request to review the evidence & documentation which I have submitted.

Looking forward to your response.

Thanks,

Adrian duCille

***********Outdoorsy Customer Support confirmed receipt of my email & responded @4:02 pm Monday 8/9/2021 as follows:

Hello Adrian,

I hope this email finds you well.

My name is Janal from Outdoorsy customer support, and I am happy to help!

I apologize for the inconvenience this may have caused and for the poor experience you had with this renter. I see that you have already claimed a portion of the security deposit. Thank you for sending in the requested information. I have issued a credit to your account in the amount of 50.00 that can be applied to your service fees. I would suggest that you leave the renter an honest review while we review the information you have sent in.

If you need further assistance please do not hesitate to contact us back!

Kind Regards,
Janal
Customer Support
877-723-7232

Thank you Christian and family! It was a pleasure doing business with you! Hope you have a fantastic rest of the summer!

Thank you Erica!!! Please keep in touch!