Allen was fantastic on so many levels!! He is a an easy going, witty guy with a terrific sense of humor; just the kind of person you'd like to do business with.
We were his first renters; two women in their 60's heading half way across the country in his hardly used 2021 Cross Trek. I'm sure we made him a tad nervous; he knew he had his hands full (LOL), but the Cross Trek was super easy to drive and park. We ultimately we impressed him with our Super Trucker capabilities and stamina.
He had everything prepped and ready including towels, plates, silverware and even a few special gifts for us.
He was more than helpful getting us acquainted with the RV and even offered to help with routing or finding safe places to stay along the way.
He never hovered, but would touch base periodically throughout our adventure.He knows that RV top to bottom, answered questions almost immediately and when I freaked out a bit, he calmly problem solved an simple electrical issue I had which was my own "operated error."
I would definitely rent from Allen again and encourage you to do the same if his RV meets your needs.
I have to say I'm not all that impressed with Ourdoorsy. The convienance of having a huge selection of RV's to choose from is great, but the middleman always adds costs on to any transaction; in their case I think those costs are a bit steep.
I think they could also do a much better job of explaining their policies, especially the insurance choices and coverages you are required to purchase.
All in all it was a pretty easy process and look forward to doing it again sometime.
4 Photos submitted by Lizette M.