Upon renting the vehicle the first thing we noticed is that it’s much more worn than as shown in the photographs, and was not as clean as one would expect when renting. There were feet prints all over the front windows, dirt and dust everywhere, and generally just wasn’t clean. The back up camera on the van is so dim you can’t see it and when you could, it was so faint that it was worthless. There were quite a few holes in the rooftop tent and miscellaneous tearing of wallpaper and things like that. There were also seatbelt lights, airbag lights and a random error light that were on there when we started our journey, which was not comforting. The driver seat was loose, there was a piece of trim on the slider door hanging off. The ladder was broken that goes to the tent, which made for difficulties in getting up and down. There were no shades on majority of the windows, which is not great when needing to change clothes or keep it dark for sleep. All in all, we were disappointed.

Tyrone responded quickly to questions and concerns. He had contactless pickup and drop-off, which was convenient but resulted in lots of questions via the Outdoorsy app. Our trip was in mid-June with 100+ degree temperatures so when we picked up the van the inside temperature indicated 120 degrees. I tried to start the generator to cool down the van while we got ourselves situated, but the battery for the living compartment was too low to initiate the generator or other controls. After some text exchanges with Tyrone we simply hit the road to use the van’s AC to cool down. Once we got to the campsite and plugged in we were able to charge the batteries and things went more smoothly. The only other issue was that the cable for the generator was not secured and dragged on the pavement until broken, resulting in no generator for the rest of our trip. Fortunately, we had electric hookups most of the time so loss of the generator didn’t impair enjoyment of the camping. One other comment: the double bed is very small. I’m 6’1” and if there had been a second adult it would have been very tight. All in all, it was a great trip and I appreciate Tyrone’s responsiveness.

We recently rented this van for a trip and overall had a good experience. At the end of the trip, there were a few issues. That said, the owner was extremely responsive. As soon as we reached out, they addressed the problems right away and made sure everything was taken care of, which we really appreciated. Their excellent customer service helped us get back on track and enjoy our trip without much hassle. All in all, while there were a few bumps in the process, the owner’s attentiveness and willingness to make things right stood out and makes this a good choice for a rental vacation van.

Tyrone is the go-to guy for my RV rentals. I’ve worked with him multiple times, and he always maintains excellent communication for all needs. He’s professional, insightful, and extremely easy to talk to. Hands down, I guarantee your trip will be amazing when hosted by Tyrone.