Kyle was a responsive and clear communicator. Key handoff was a breeze. He also gave me a detailed tour of the important systems, and answered my dozens of questions. The Van was perfect for a small family camping trip. The upper sleeping area was great for our tween daughter, she got to feel like an independent big kid in the special loft. Amenities are as described and fit our needs perfectly. We cooked 3 meals a day on the stove, and kept goods like eggs, milk, bacon in the fridge for the duration of the trip. Kitchen sink worked great for washing dishes and hands with soap and water. Toilet is easy and intuitive to use even for kids.