We never met Lorant, but Katlin (forgive the spelling?) was very helpful. She explained how all mechanisms worked and where the accessories were located.
The hosts were told that their propane tanks were full, and the gauges read full, but when we woke up the next morning, in 25 degree weather, we discovered both tanks were empty. We had used the oven and put the heater on for a few hours before we went to bed, so may have used at least a partial tank, but the back up tank was also empty. We were situated under bare trees, against a hillside, so the solar did not charge either. We kept hooking up our truck to the trailer to get a charge, but the battery did not seem to be holding a charge. So, it could have been better, but the trailer itself was quite nice. We loved the spaciousness created by the couch/Murphy bed. One thing I would recommend to other people interested in renting this nice unit, ask ahead what amenities will be available. We did not, and we brought all the kitchen supplies we needed, because we read that those would be provided at an extra charge, but we weren’t prepared for no door mat (it snowed!), and also no broom, cleaning supplies, trash cans, etc. Katlin explained that other renters had not wanted any of those things during Covid, so the hosts were kind of stuck between a rock and a hard place.
Just be prepared to bring everything you think you might possibly need.
The hosts were very quick to respond whenever we had questions, and were very accommodating.