Nicole always answered my questions within minutes. She added a few extras, no charge. We enjoyed using a more compact van for in town areas, and the van was easy to navigate with. I would suggest adding in some warmer blankets and clothes for the colder winter nights. Also, the back up camera is pretty small and high, so having someone guide you if you’re not comfortable going in reverse. It’s very easy to turn into tight corners. Keep in mind, there are no side windows, so I wouldn’t recommend driving if you’re a first timer. We had a little sink with water, a comfortable bed, plenty of storage and easy check in/ check out. My husband and I are over 6 feet tall, so we had to rotate the bed so we could have enough leg room, so if you’re tall, I’d advise the same. I did mention to Nicole that the cabinets did rattle while driving, so we used the manual to stick between that and the wall to make it a little quieter.