This was my first time using this platform. I initially rented a different vehicle from Moses. He called me on the morning of the rental to advise me that the vehicle I requested was in the repair shop and he was hoping to get it back that afternoon. He called me that evening to let me know that the vehicle was not going to be available. But, he advised me he had just received a new vehicle that he was willing to rent to me. Making the vehicle swab through the outdoorsy customer service was also relatively easy. When we went to pick it up the next day, Moises was still learning about the new vehicle. He was very gracious and showed us what he knew. He then advised us that he would be very flexible on the pick up and return time. It was certainly nice to have a brand new vehicle to use. We appreciated Mouaes not abandoning us and offering us flexibility. Would certainly rent from him again.