I am terribly sorry that you had such a bad experience with our trailer. However, the review that you wrote is a little off base, it wasn’t just a miscommunication about pick up times as our listing clearly states at 3 PM pick up time. You notified us at 2:55 after we sent you a message to make sure you were still coming at 3 o’clock because you had not responded to our instructions on where and how to get to the trailer, you then told us that you were coming at 6 PM. This is three hours past the designated pick up time, there should’ve been red flag one and two from our end. You also told us that you had rented mini trailers before and it pulled many trailers as you were a Navy brat, so I’m not to worry about coming down and meeting you for the pick up you could more than handle it. You actually thanked us for saving you some time on the pick up. He then let us know that there was some dirt on the floor, and when I came down to take care of that dirt, you and your husband both said not to worry about it we’re motorcycle people we understand a little bit of dirt we just don’t want to get dinged for it. The refrigerator works just fine. It is however an absorption fridge which means that it does not get as cool as a refrigerator at home and had you rented trailers before you would definitely know this. As far as the tanks, go the black tank and gray tank were both emptied the day prior to your rental, RV tank sensors are historically inaccurate and will often get something stuck on a sensor which will cause them to give a faulty reading, they were 100% empty when you took the trailer. Again, sorry that you had such a bad experience we’ve been renting trailers for 4 1/2 years and have never had an issue.