Fantastic trip, fantastic RV

Before our trip started from AZ to MS I got a phone call an hour before we were supposed to pick it up that the one we rented was not available and was changed to another one. The RV drove fine however we had so many issues with the AC and a water leak. The AC either wouldn’t turn on at all or would keep turning off. Traveling with a 2 yr old and a 10 month old we had to get hotels for each night as the AC was not reliable and being in the south we couldn’t risk the AC going out in the middle of the night with the heat. There was a constant water leak and when we turned the water pump on to use the toilet and water poured all through the cab. Although Dennis was helpful with the AC we were very disappointed as we got the RV to avoid hotel fees and when requested we get reimbursed for the hotels with the inconsistency of the AC he stated he wanted to see what was wrong with it before considering. I just feel like all the Bells and whistles should be covered before sending it out. The fridge was dirty and the outside wasn’t washed Perks was that it did come fully equipped with linens however we didn’t get to use much since we were unable to actually utilize the RV to its full potential.

good

Our trip had its ups and downs for the 10 days we had the RV. Dennis was a pleasure to work with before and during the trip. He was always very responsive in returning messages or answering a phone call. He was always able to answer the questions we had for him and helped troubleshoot some of our challenges. Positives: Appreciated unlimited miles A lot is included at no extra charge (bluetooth FM transmitter, towels, linens, stocked kitchen, toilet paper/paper towels) Very flexible with pickup and drop-off times However, we did run into a number of issues with the RV on our trip. Negatives: Check-in process was a bit chaotic. There was a miscommunication between Dennis and Monty, so there was no one at pickup to provide any guidance or show us around the RV. A YouTube video was supplied to watch ahead of time. Engine is very loud, sounds like there is an exhaust leak at the exhaust manifold. Passenger side floor and lower part of console was getting very hot while driving. Could be a result of the possible exhaust leak. RV air conditioner barely kicks out cool air, and could not keep up on the warmer days. It was also significantly louder than all of the surrounding RVs when they had their units operating. Water pump leaked any time it was turned on and would create a stream of water in the living area of the RV Water inlet for campsite hookup has a consistent drip even when not in use. This is the inlet at the back of the RV, and not the inlet for filling the fresh water tank. Bathroom shower was very dirty. Shower curtain was stained and appeared to be growing something. We did not feel comfortable using the shower in the RV. Faulty sensor for fresh water, gray water, and black water was not disclosed ahead of time. All seat cushions were very dirty. Cushions for the convertible table/bed were especially bad and it felt like they left a film on your hands when moving them around. "Change Oil Soon" message came on the second day of our trip. This message changed to "Change Oil Required" the next day. There was either no windshield washer fluid or it did not work. Black water hose was just in a plastic bag in the back storage area near where all of the camping/luggage is stored. Gas gauge is inconsistent at times and would jump around giving different readings for how much gas was still in the tank. The ignitor button on the stove is broke, so we had to use a lighter to light the stove. Cruise control buttons are falling off the steering wheel.

Fantastic Experience renting from Dennis. Great communication and the unit systems were all a good. He delivered unit right to my door and his support team was professional and courteous. Great Experience