Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive.
To provide insurance, we have to confirm a user’s identity as well as the risk involved in insuring. This is a two-part process, one that happens automatically during booking and another that involves requirements completed by the renter. 
OUTDOORSY RISK ASSESSMENT
At the time the booking is sealed and paid, we run a quick proprietary analysis of the overall booking. We consider hundreds of factors, big and small, when evaluating potential insurance coverage through Outdoorsy. This includes, but is not limited to: the location, length of booking, vehicle type and value, length of time before departure, and identity check variables such as the name on the card used for payment, IP address, and other information secured at booking. 
PERSONA IDENTITY CHECK
Persona provides a secure platform that collects, verifies and analyzes the identity of an individual, along with confirming the validity of their driver’s license. Upon securing a booking, you will be prompted to upload 3 selfie-style pictures (looking left, looking face on, and looking right) as well as a picture of your valid US driver’s license. 
CANADA &amp; INTERNATIONAL
Canadians and international renters will complete the same qualifications above. We do not accept passports, state ID cards, country ID cards, government ID cards, or any other form of ID card. You must provide a valid, current driver’s license in your home country. 
OFAC Compliance: In some locales, Outdoorsy must comply with The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury. This agency administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States. OFAC acts under Presidential national emergency powers, as well as authority granted by specific legislation, to impose controls on transactions and freeze assets under U.S. jurisdiction. Outdoorsy will not allow listers or renters on the site who are from countries where sanctions are in place. Outdoorsy cooperates with The United Nations and other international mandates, and works in close cooperation with allied governments.
&nbsp;
For more information on reviewing a non-verified driver, please review: <a href="https://www.outdoorsy.com/help/why-would-a-renters-dmv-check-fail">Why would a renter fail driver verification? What are my options? </a>

How does Outdoorsy verify drivers?

There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be purchased for the renter to be covered by Outdoorsy’s insurance policy. The primary renter who registers and agrees to the <a href="http://tlink" target="_blank" rel="noopener">Outdoorsy Terms and Conditions</a> is ultimately responsible for any additional drivers insured through Outdoorsy’s policy as well.
For additional details please review the following links: 
<a href="https://www.outdoorsy.com/help/outdoorsys-protection-packages" target="_blank" rel="noopener">What are Outdoorsy’s insurance protection packages?</a> 
<a href="https://www.outdoorsy.com/help/what-is-a-dmv-check-and-do-i-have-to-do-one" target="_blank" rel="noopener">What is driver verification?</a>

How many people are allowed to drive the vehicle?

A DMV check is required by renters in order to drive an RV. Before booking an RV, a renter will be prompted to upload a photo of their drivers license. That renter can then be approved as a verified driver within minutes. If the renter is not approved, that booking will not qualify for Outdoorsy&#8217;s liability insurance coverage.

DMV Check

Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this about Outdoorsy since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the U.S. and Canada. Mexico is not covered.
To qualify for coverage, all international renters are required to complete a Driver check through Outdoorsy, for which an international driver’s permit (IDP) and a valid passport are required. In most European countries an IDP can be obtained in less than a day.
Outdoorsy’s turn-around time for a Driver check can range from one day to a couple of days. After requesting a booking, we will communicate the status of the verification process and driving record check to both the renter and owner.
There is a foreign transaction fee of 3% added to both the rental total and security deposit when using a payment card issued outside of the country in which you&#8217;re renting.
We’re not allowed by U.S. government regulations to insure any renter from a country where the U.S. government precludes business relationships. These countries include North Korea, Syria and any country that sponsors or supports terrorism or terrorist activities.
If you have any questions about international coverage or renting from outside the country, please don’t hesitate to contact us directly.

Are international travelers allowed to rent on Outdoorsy?

Our renters complete <a href="https://www.outdoorsy.com/help/what-is-a-dmv-check-and-do-i-have-to-do-one" target="_blank" rel="noopener">a two-step verification process</a> upon booking a unit through Outdoorsy. 
If a driver does not automatically pass or is unable to complete either step, there are options for review. Our support team can be reached 24/7 via phone, chat or email and is available to assist with escalating the manual review request. 
Manual Review
Our Trust &amp; Safety team, with assistance from our underwriting team, will manually evaluate the booking upon request.
Depending on the value of the vehicle and other factors, our underwriting team may require an increased security deposit. This security deposit acts as usual and would be fully refunded pending no ancillary charges or damage claim. 
Unable to Insure
If after manual review we are unable to extend coverage, both the owner and renter are made aware. At this time, any purchased package will be removed from the booking and refunded. It is at the discretion of the owner whether to cancel the booking or work with the renter to obtain outside coverage.
 
While we do not assist in facilitating the outside coverage, we would recommend that both parties verify coverage amounts and limitations and ensure that the unit will be fully covered during the rental period.

Why would a renter fail driver verification? What are my options?

Outdoorsy works hard to ensure that all members are safe, insured, and qualified to drive. 
To provide insurance, we have to confirm identity and driving history. We run DMV background checks across the 50 U.S. states, including Puerto Rico and the U.S. Virgin Islands, as well as over 100 international countries for international renters. Anyone who wants to be insured, list or rent a vehicle on Outdoorsy has to complete a DMV background check.
For domestic requests, the background check takes only a few minutes. For international requests, it takes between 24 and 36 hours.
DOMESTIC
Outdoorsy has established specific criteria in the DMV databases to report a &#8220;pass&#8221; or &#8220;fail&#8221; for every member checked. 
A “fail” means you don’t qualify for insurance through Outdoorsy. Reasons for failure include:
<ul>
<li style="font-weight: 400">A DUI or a suspended license </li>
<li style="font-weight: 400">Any user who has had more than two speeding citations (over 20 mph above the legal speed limit) over the last 12 months</li>
</ul>
A “pass” means:
<ul>
<li style="font-weight: 400">You are covered by our <a href="https://www.outdoorsy.com/help/outdoorsys-protection-packages">liability policy</a> and are free to rent vehicles on Outdoorsy </li>
</ul>
DMV checks are re-administered every year to ensure up-to-date records for our underwriter and to best protect our vehicle owners. Driving histories are kept strictly confidential. RV owners are only informed of a “pass” or “fail”.
INTERNATIONAL
International renters must provide a valid passport number and an International Driver’s Permit, commonly known as an IDP. In most European countries, an IDP is easy to obtain in less than a day. Contact your local motor vehicle office rules for instructions.
OFAC Compliance: In some locales, Outdoorsy must comply with The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury. This agency administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the United States. OFAC acts under Presidential national emergency powers, as well as authority granted by specific legislation, to impose controls on transactions and freeze assets under U.S. jurisdiction. Outdoorsy will not allow listers or renters on the site who are from countries where sanctions are in place. Outdoorsy cooperates with The United Nations and other international mandates, and works in close cooperation with allied governments.

What is the DMV check?

Published Aug 29, 2022



Ready for an adventure but not the price tag that comes with it?



Outdoorsy is now partnering with PayPal to offer monthly payment plans.



About monthly payments



Just choose PayPal – Pay Later during your Outdoorsy checkout. Once you log in to PayPal, select the Pay Monthly option. 



PayPal will:



<ul><li>Determine if you qualify.</li><li>Handle all your payments, including the first — due at checkout.</li><li>Allow you to select how many months you pay over.</li></ul>



Monthly payments are for trips costing between $199 and $10,000. Interest applies.



Available in 36 U.S. states and Washington, D.C.



Our apologies to the residents of these 14 states, where monthly payments are not yet available: Alaska, Colorado, Connecticut, Hawaii, Iowa, Maine, Massachusetts, Nebraska, Nevada, New Hampshire, New York, South Dakota, Texas, Vermont.



Other payment options



You can also use PayPal for a standard checkout or to break your trip into 4 payments.



Other ways to pay on Outdoorsy include credit or debit card, Apple Pay, or Google Pay.

Pay for your trip a little at a time with monthly payments

You can update your credit card in your account at anytime.



If you have a trip booked, be sure to update your card on your trip page. Otherwise, you can update it in your account settings.



<h3>Add a new card for a trip you already have booked</h3>



<h5>If you already have a trip booked and you’d like any upcoming charges to go on a new card, use these instructions.&nbsp;</h5>



Be sure to do this when logged in to the desktop or mobile website. This functionality is not yet available on our iPhone or Android apps — sorry about that.



From the My account dropdown in the upper right, select Upcoming trips. 



Select the trip you need to update the card for. Then, scroll down to and expand the Payment &amp; cancellation section.



Under Payment details, select Change payment method. Then, open the dropdown and select Add payment method.



Once you’ve added your card, any upcoming payments for the trip will go on your new card. The card will also be saved to your account.&nbsp;



<h3>Add a new card to your account</h3>



<h5>If you don’t currently have a trip booked and just want to update your saved credit card, use these instructions.</h5>



On the desktop or mobile website, go to the My account dropdown and select Settings. From the mobile app, go to your Profile and select Settings.&nbsp;



Then, select Payment methods. From here, you can add a new payment method or remove an existing one.



And, now, you’re ready to go RVing! Thanks for being Outdoorsy.

How do I update my credit card?

<h2>OFFICIAL CONTEST RULES</h2>



Outdoorsy Get Outta Here Project Terms and Conditions



NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S).&nbsp;



A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.



This contest (the “Contest”) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States and Canada (excluding Quebec).



<h3>Contest period</h3>



The Contest begins at 5:00 pm Central Standard Time (CST) on May 23, 2022 and ends at 11:59 pm (CST) on September 5, 2022 (the “Contest Period”). During the Contest Period, Outdoorsy will select weekly potential winners (see “How to Enter” and “Winner selection and notification” for details on additional requirements regarding entry timing and winner selection process during the Contest Period. Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.



<h3>Sponsor</h3>



Outdoorsy, Inc. (“Outdoorsy”).&nbsp;



<h3>Eligibility</h3>



The Contest is open to residents of the U.S. and its territories, the District of Columbia, and Canada (excluding Quebec) who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.



<h3>Agreement to official rules </h3>



By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy permission to send you emails, which you may opt out of at any time.



<h3>How to enter</h3>



Submission of entries (the skills-test) must be made during the Contest Period. Participation consists of an entry form located behind the designated “Enter now” digital button interface from the Get Outta Here landing page at <a rel="noreferrer noopener" href="https://www.outdoorsy.com/get-outta-here" target="_blank">www.outdoorsy.com/get-outta-here</a>. You must fill in all of the fields as directed.



Three potential winners of the skills-test will be selected by Outdoorsy (in its sole discretion) each calendar week during the Contest Period. The three potential winners’ submissions will then be published and displayed (anonymously) on multiple channels, including but not limited to paid social and other organic communities. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp;&nbsp;



Outdoorsy is not responsible for entries made but not received and/or accepted, and that such entries are void, including but not limited to:



<ul><li>Lost entries</li><li>Late entries</li><li>Incomplete, damaged, or otherwise impossible to process entries</li><li>Technical failures in the entry process (e.g., website crash)</li><li>Fraudulent interference with the entry process (e.g., sending in multiple entries under pseudonyms)</li></ul>



User-generated content: If the Contest involves taking submissions of user-generated content (UGC) that entrants have created, UGC submissions will be deemed ineligible for the following reasons:



<ul><li>They contain third-party content</li><li>They contain illegal, offensive, or otherwise inappropriate content</li><li>They were not created by the entrant</li><li>They have previously been published or otherwise made public elsewhere</li><li>They contain personally identifiable information (except for the entrant&#8217;s personally identifiable information) or other sensitive/confidential content</li><li>Any other reason of the Sponsor</li></ul>



<h3>Prize</h3>



The prize consists of: US$1,000.00 in credits for exclusive use on Outdoorsy.com, plus an “escape pack” of partner products with an estimated average value up to US$2,000.00. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Thousand Trails complimentary four consecutive nights of camping on an RV site at any participating Thousand Trails Campground, Encore RV Resort or destination campground featured on RVontheGo.com, a $300 value, restrictions below. The complimentary stay at any campground featured on RVontheGo.com is subject to availability and reservations are required. Stay must be completed by June 15, 2023 and booked by June 1, 2023. Travel to and from the property and other expenses of the trip, such as food and personal items, are not included. The stay must be one consecutive period of time and any unused portion of the prize will be forfeited. Holidays and special events are excluded. The following resorts are excluded from the promotion: Bethpage Campground, Grey’s Point Campground, Fiesta Key RV Resort, Sunshine Key RV Resort, San Francisco RV Campground, Grandy Creek Campground, Little Diamond Campground, Indian Lakes Campground, St. George RV Campground, Desert Vista RV Campground, Pine Island RV Resort, Okeechobee RV Resort, Timber Creek RV Campground, Acorn RV Campground, Blue Mesa Recreational Ranch, Pine Haven Camping Resort, and Marina Dunes RV Resort.



Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner’s name, picture, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.



Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize to book and rent any particular vehicle listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle’s owner. If the booking value exceeds the US$1,000.00 credit, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.



<h3>Winner selection and notification</h3>



As described in “How to Enter,” three potential winners will be selected each calendar week during the Contest Period. The three potential winners’ submissions will be published and displayed (anonymously) on multiple channels, including but not limited to paid social, other organic communities, and partner channels. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp; In the event of a tie, Outdoorsy in its sole discretion may select the winner. The potential winner will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give respond to the email within 14 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries.&nbsp; Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible. If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy’s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prize will be available for redemption until September 4, 2023. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.



<h4>General terms</h4>



Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy’s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.



<h4>Release and indemnification</h4>



By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.



<h4>Limitation of liability</h4>



Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.



<h4>Disputes</h4>



This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys’ fees, and entrant further waives all rights to have damages multiplied or increased.



<h4>Privacy policy</h4>



Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy’s website.



<h4>Winner name and rules </h4>



To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.

Get Outta Here contest rules

If you&#8217;d like to track the location of your RV rental, you can sign up for GPS tracking from our partner, Zubie.



Zubie offers:



<ul><li>GPS devices for both drivable and towable RVs — buy your devices at a special rate, or lease them.</li><li>Real-time vehicle location through their website or mobile app.</li><li>Geofencing alerts when your vehicle is in an area you’ve set as off-limits.</li><li>Mileage-based maintenance reminders. Plus, discounts at a national network of service shops.</li><li>Seasonal subscriptions: Pause your service during non-rental months.</li></ul>



To get Zubie&#8217;s special Outdoorsy rates, start at <a href="https://www.outdoorsy.com/gps" target="_blank" rel="noreferrer noopener">Outdoorsy.com/gps</a>.



Note: If you go directly to the Zubie site, you won&#8217;t get the Outdoorsy rates.

Can I track where renters take my vehicle?

The amount on your 1099-K represents your tax liability as defined by the Internal Revenue Service (IRS).



The IRS requires Outdoorsy to base our 1099-K reporting on the gross reportable payments that renters make to our platform.&nbsp;



<ul><li>Included in 1099-K reporting: For each rental, the amount a renter pays for the vehicle (nightly rate multiplied by the number of nights), as well as any add-ons. This is before the owner service fee has been subtracted.</li><li>Not included in 1099-K reporting: The amount renters pay directly to Outdoorsy for insurance, as a renter service fee, and as sales/transactional tax.</li></ul>



<h4>Why include the owner service fee on 1099-Ks?</h4>



Because it doesn’t come out of the customer’s payment to Outdoorsy. It comes out of our payout to you.



Again, the IRS requires us to base our 1099-K reporting on renters’ payments and not owners’ payouts.&nbsp;



This means your 1099-K will differ from your total payouts for the year in your Outdoorsy account. The difference is the owner service fee. It’s included in 1099-K reporting. It’s not included in your total payouts for the year.&nbsp;



This could change in the future. We watch tax laws closely so we can help you comply. We’ll implement any changes that impact you and your tax liability.



<h4>Reminder about service fees</h4>



Both RV owners and renters pay a service fee. Renters pay a percentage of their rental cost. Owners, a percentage of their payout. This helps enable Outdoorsy to maintain a secure and updated platform.

We love to help.

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