If you cancel a reservation, your refund amount is determined by:
If you’d like to request a bigger refund, you can message your host through your Outdoorsy account. Any additional refund will be at their discretion.
In rare cases, you may be eligible for a full refund if you had to cancel because of extenuating circumstances.
A host can request a refund for their guest by contacting us at [email protected] or +1-877-723-7232 (toll-free).
COVID-19 and cancellations
We’re currently unable to adapt our policies for COVID-19. Though we made exceptions in the past, our original cancellation policies are once again in place. This is for the protection of our valued guests and dedicated hosts.
Before booking a planned vacation or last-minute getaway, please examine the host’s cancellation policy thoroughly. Also, look into how COVID-19 may be affecting your travel destination.