We love to help.

We love to help.

What to do before a rental request

Before you get your first rental request as an Outdoorsy owner, there are a few things you should consider to make sure you’re ready to roll.

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This group is stacked with knowledgeable, helpful, and experienced owners who will help you get ready for your first booking.

How do I decide whether to accept a rental request?

All renters on our platform go through a driver verification process. In addition to confirming the renter’s identity, we also run a background check that looks at many different elements about the rental request such as DMV check, location, vehicle type, rental period, etc.

Social media is also a good way to get a feel for the renter. Ask if they’d like to share their profiles, and chat with them about their plans and experience so you can gauge how good of a fit they are for your RV. Outdoorsy is committed to creating a safe environment for its owners and renters, so we encourage members to follow their instincts and use the same level of caution they would when buying/selling on any marketplace (e.g. Craigslist, eBay).

What happens after I accept a rental request?

Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete until the reservation deposit is made. Once completed, we’ll email you a confirmation, and your rental details will be viewable in your dashboard.

Know what to do if your renter requests a date change

A renter will sometimes request to add days to their rental period or change the dates. This can easily be managed from your Owner’s Dashboard. If you’re okay with the requested changes, you’ll just want to be sure the new dates don’t impact other bookings you have.

Keep lines of communication open

Be sure you’re available to your renter in the days leading up to their trip to answer any questions or offer advice for their trip. It’s also important to remind your renter of any restrictions you have and extra fees they might be charged (e.g. going over mileage, extra generator use, etc.)

Complete the pre-arrival checklist

Things like interior/exterior cleaning, tire check, fluid check, etc. are vital steps to take before your renter arrives. By following this checklist, you’ll be ready every time.