Ive never rented an RV before, so I wasnt sure what to expect. It was a pretty painless process, everyone was friendly, but some were definitely more helpful than others. We dealt with Andrew and Brittany mostly, who were good. I cant in good faith give too high of a rating though as the camper they rented us had a water issue, so we couldnt use the water the entire trip. Not to mention the time we spent trying to get it working. Andrew did give us a days refund, which is absolutely fair, but still if we had been going somewhere that water was unavailable it wouldve ruined the trip, and for normal people you only get 1 or maybe 2 trips a year.We would rent from them again though. We would just have to absolutely make sure the next camper was checked over thoroughly. Apparently for the water theres a switch that is NOT in the manual that needs to be in the correct position. I hope this helps someone else!