Pros: Jeremy was very helpful and nice. We paid for dropoff at our campsite and he was efficient with dropoff and pickup times. Parked it how we wanted. Was thorough and explained everything well. Set everything up for us (leveling, hookups, etc) and took it all down at the end. That was a nice feature to have available and I’d definitely do it again. The trailer itself was very clean, they keep it well stocked with everything you need, even have games available (indoor and out), and it is a newer trailer with nicer finishes.Cons: We had issues with a bad sewage smell that never went away even after trying the tips. We also had no water pressure at all (but I don’t know how much that has to do with the trailer itself or the water hookup at the campsite.). But there wasn’t enough water to wash our hands at the sink and we could barely flush toilet because of it. The futon in the living room tips forward when folded out into a bed and my son was rolling off it both nights. Cannot use the microwave with the AC on, we were told.Overall I rate it as a good experience and would recommend Jeremy